2024 - 2025
sponsorship prospectus
the Customer Contact Executive Mindxchange Series
Frost & Sullivan has created the
perfect blend of interactive content
and networking!
upcoming customer contact and cx events
expect THEIR sales cycles to reduce by 50%
BACK TO TOP
21st annIVERSARY Customer contact east:
a frost & sullivan executive mindxchange
agenda highlights
Participants will have the opportunity to customize their agenda based on the five (5) Collaboration zones that run throughout the event. Participants can stay the course with one zone or bounce around during the breakout sessions. All collaboration zones are power point free, participant driven discussions featuring creative thinking and idea generation.
Executing on Your ChatGPT and AI Customer Care Strategy
Building a Toolkit to Empower Your Agents
Mapping New Pathways to Operational Efficiency
Putting Your Data to Work for You and Your Customers
2. select hosted activities
3. Check Out What's Included In Your Sponsorship
sponsorship funnel
Moving prospects through your sales funnel in months
The Executive MindXchange is a one-of-a–kind event that combines relevant and timely content in an interactive format. Add in a series of unique and strategically designed networking functions that drive relationships and you have an unbeatable experience! Our format connects you with the right audience of decision makers, positions you as a peer and provides participant access through sequential touch points to foster a RoR (Return on Relationships), leading to an accelerated ROI.
what is an executive mindxchange?
the executive mindxchange audience
generated up to 9 relationships with “decision makers”
REPORTED AN ROI 5x stronger THAN OTHER events
become a member
next steps
Embracing the Limitless Possibilities of the Contact Center of Tomorrow
April 6 - 9, 2025 | Fort Lauderdale, Florida
Design and Deliver Your Brand Promise
July, 2025 | Orlando, FL
CUStOMER EXPERIENCE 2025:
a frost & sullivan executive mindxchange
October 20 - 23, 2024 | Tucson, AZ
20th anniversary Customer contact WEST:
a frost & sullivan executive mindxchange
full agenda here
Frost & Sullivan not only facilitates extensive opportunities for thought leaders to exchange potent ideas, but also has the uncanny knack of getting appropriate interest matches together for extended, long-term relationship building.
days!
simply the best investment you can make
Shape the audience
introduction
discovery
awareness
evaluation
intent
Building friendships
Showcase Thought Leadership
Weed In, Weed Out
Connect Your Solutions to Participant's Needs
5-10+ Relationships
BUILD FRIENDSHIPS
SHOWCASE THOUGHT
LEADERSHIP
WEED IN, WEED OUT
CONNECT YOUR SOLUTIONS TO PARTICIPANTS' NEEDS
5-10+ NEW RELATIONSHIPS
97%
of surveyed sponsors would recommend sponsorship of a Frost & Sullivan Executive MindXchange
1. choose your strategic objectives
Guaranteeing Exclusivity
Stand out among the rest. Lock out your competition and provide your team the peace of mind to connect with key prospects - guaranteeing exclusivity.
Targeting Prospects
Be proactive and connect with your top prospects by selecting a designated number of participants to join you for an invitation-only activity of your choice.
optimizing exposure
If the majority of the audience is a prospect, you’ll want to connect with them all. Increase the touchpoints and maximize the exposure by selecting the right activities.
qualifying prospects
Know more than job function and company demographics; gain insight into the needs of the audience as it relates to your specific services. Allow for more focus on true prospects.
driving thought leadership
Position your company as an expert within the industry by showcasing your intellectual capital and branding your
executives as the authority on the given subject matter.
promoting solutions
For the ultimate sales pitch, host a featured demonstration, or, for something more subtle, address a larger audience with a 2-minute corporate introduction.
maximize branding
Perfect to establish a new brand or re-establish an existing brand with maximum logo exposure through a number of different giveaways and/or stations.
"The size was just right, not too big or small. I appreciate that it was not pushy or overly focused on selling, but rather sharing and learning from one and another."
"Great networking event. The smaller number allows for plenty of opportunity to get to know each other. It wasn't all business all of the time."
"I was able to leverage the vendor network as well as best practices of others during breakut sessions to initiate change within my service center."
"I enjoyed the small group settings and the opportunities to get to know the various vendors and participants in those more intimate spaces."
introduction
awareness
discovery
evaluation
intent
83%
91%
100%
ICON KEY
Frost & Sullivan Recommends a minimum of 10 points.
Qualifying Prospects
Targeting Prospects
Guaranteeing Exclusivity
Optimizing Exposure
Driving Thought Leadership
Promoting Solutions
Maximizing Branding
Brand Booster
Associate your brand with a networking break, yoga session, or morning walk/run.
1
Event App
Co-sponsor event app with designated banner and reach audience with customized push notification.
2
Lanyards
Become an exclusive sponsor of the event lanyard featuring your company logo.
4
Grand Prize Giveaway
Qualify your prospects while also gaining branding and audience recognition.
10
Brand Booster Plus
Showcase your brand and tagline from the mainstage in our general session energizer.
2
Keynote
Showcase and introduce a client for a main stage Keynote (subject to approval).
15
VIP Dinner
Target up to 8 top prospects to join you as the host of an off-site private dinner.
12
VIP Breakfast
Host an on-site exclusive, private breakfast for up to 8 of your top prospects.
10
“Specialty Cocktail” Networking Reception
Qualify prospects while networking and gaining branding and audience recognition.
9
Lunch Host with Captain’s Table
Hand pick top prospects to join you for lunch.
7
Featured Demo
Promote your solutions in a 10-minute demonstration in the networking hall.
7
Door Drop
Give participants a welcome gift dropped in
their room. Special Gift for 10 prospects.
7
Welcome Bag
Exclusive sponsor of the event bag featuring your company logo and corporate collateral.
7
“Perfect Match" Networking Reception
Co-host the opening evening cocktail reception.
7
Topic Table
Showcase thought leadership with a discussion table during the networking luncheon.
3
Giveaway
Sponsor a selected giveaway with your company logo (provided by sponsor).
3
Opening Day Networking Activity
Co-host the opening day networking activity and be the first to connect prospects.
5
Padfolio
Exclusively sponsor the event padfolio featuring your company logo and corporate collateral.
5
Branded Room Keys
Be an exclusive sponsor of the branded room key featuring your company logo.
5
Event Passes
A select number of full-access passes to attend the sponsored event(s) for employees, clients, and prospects including meals and networking receptions.
Participant Lists
Advance copy of the event participant list sent approximately 5 business days prior to the event (includes name, title, company, and address only).
Solutions Wheel
Opportunity to participate in a series of rapid-fire, one-on-one meetings with our registered participants.
Exhibition
One 6'x3' draped/skirted table-top exhibit for the length of the event
Participant Profiling Program
Opportunity to nominate prospects and customers to play an active role in the event at a significant savings.
Sponsorship Branding Package
Company Logo and 50-word profile in program collateral and opportunity to submit up to 3 fact-based articles focusing on industry-level trends and issues around the event tracks
On-Site Sales Team Training
A 90-minute essential workshop that will prepare your team to generate the greatest return out of your sponsored Frost & Sullivan event.
First-Rights-of-Refusal
First-rights-of-refusal for the identical sponsorship(s) and hosted activities for the following year (subject to prevailing prices).
Exclusivity
Lock out your top 3 competitors from participating as a speaker, sponsor or participant.
Strategic Partnership Branding Package
Company Logo and 100-word profile in program collateral as Strategic Partner and 8-foot banner at registration.
1:1 Executive Meetings
Opportunity to connect 1:1 in pre-scheduled meetings with pre-qualified, motivated buyers.
Minimum 20 Points
Minimum 15 Points
Minimum 10 Points
TEAM PASSES, GUEST PASSES & 1:1 MEETINGS & MAX ACTIVITIES
Points
Team Passes
Guest Passes
1:1 Meetings
Max Activities
20 Points
15 Points
12 Points
10 Points
9 Points
8 Points
6
5
4
4
3
3
8
7
6
5
4
3
up to 6+
up to 5+
up to 2+
up to 2+
N/A
N/A
Up to 5
Up to 4
Up to 4
Up to 3
Up to 2
Up to 1
Member of Frost & Sullivan’s Event Advisory Board
20% Savings on Event Sponsorship
Full contact information (name, address and phone) of registered participants from sponsored events - All based on GDPR compliance
Enhanced company listing in Event App (please note that this is leveraged when available determined by Frost & Sullivan)
Preferred positioning in the Networking Hall
Preferred options for newly released hosted activities
Exclusive Savings of $500 (versus $250) for your prospects and clients that attend events you have selected to sponsor
Additional savings on participant registration at alternative,
non-sponsored Frost & Sullivan events for your team, as well as on newsletter advertisement and event upgrades
Subscription to our Executive Chronicles (transcriptions of sponsored events)
Preferred pricing on consulting services and Growth Partnership Services (GPS) Subscriptions
With your membership, your organization is committed to a minimum of five (5) future Executive MindXchange events, as well as the perks below.
The Customer Contact Executive MindXchange is a unique program that takes the event sponsorship experience to a new level. We are committed to delivering you a marketing return by designing a program that will attract and deliver the highest value for senior executives from the contact center and customer experience community.
Many of the activities we offer are limited and exclusive. To maximize your choices, it’s important to talk sooner vs later.
Benefits start immediately. We’ll post your logo and can start inviting your prospects the day you sign onboard.
Let us know your availability, and we’ll get a call on the calendar!
Let's Talk:
The Executive MindXchange provided extensive value to my team. I was able to set up 6 meetings on my prospect's calendars before we even left the event. We had initial conversations and several interactions throughout the event, establishing a wonderful rapport.
Frost & Sullivan breaks down the artificial barrier between "participant" and "sponsor" to enable true interaction. The content is superior to other events.
We are still continuing conversations with companies and exploring opportunity to work together. The educational aspect in the info sessions was valuable and being able to discuss with other companies as peers was also beneficial.
TBD
The Customer Contact Executive MindXchange brings customer contact / experience executives together for four days of seeking and sharing new ideas, creative approaches to staying ahead of the curve, and providing an effortless experience for customers.
audience functions
75%
Executive
Management
19%
Other
6%
Network with Vice Presidents, Directors and Senior Managers of:
Call Centers
Contact Centers
Customer Analytics
Customer Care
Customer Contact
Customer Experience
Customer Satisfaction and Loyalty
Customer Service
Customer Strategy
Customer Support
Operations
Quality Assurance
Made more connections that were much deeper than any other show, and was able to condense the equivalent of 3-4 months of normal sales cycle into 3.5 days.
It is a first of it's kind based on my experience. It brings buyers and sellers together in an environment that fosters conversation unlike typical buyer seller environments.
As a long-time sponsor, we have consistently seen a strong return on our investment. The connections we've made at these events have directly translated into promising opportunities, positively impacting our bottom line.
In fact, we've been able to secure multiple new clients as a direct result of our sponsorship over the years.
This is an excellent event. We feel like we've created the beginnings of relationship with potential customers that we would not be able to do at other events.
This was was the best event I've ever attended. Great way to build community and leverage relationships to drive MP.
I got some solid relationships coming out of the event that will last.
High potential for quality lead generation. Attendees ARE our target audience. Fun networking events create really unforgettable experiences among attendees that enable real relationship building.
ICON KEY
Maximizing Branding
Promoting Thought Leadership
Driving Thought Leadership
Qualifying Prospects
Optimizing Exposure
Targeting Prospects
Guaranteeing Exclusivity
ICON KEY
Maximizing Branding
Promoting Thought Leadership
Driving Thought Leadership
Qualifying Prospects
Optimizing Exposure
Targeting Prospects
Guaranteeing Exclusivity
ICON KEY
Maximizing Branding
Promoting Thought Leadership
Driving Thought Leadership
Qualifying Prospects
Optimizing Exposure
Targeting Prospects
Guaranteeing Exclusivity
7 - 15
1 - 7
Have an activity idea you enjoyed from a previous event? Let us know!
customize your sponsorship in 4 steps
4. determine how many points you need
Frost & Sullivan Recommends a minimum of 10 points.
*Each point has a value of $5,000
The CC Awards are Back!
Submit Today
We can't wait for the reutrn of the CC Awards! Submit your nominations today and join us at the infamous CC Awards Ceremony at the 20th Anniversary Customer Contact East: A Frost & Sullivan Executive MindXchange, next April 7 - 10, 2024.
solution providers: submit for "work hard, play hard"
Show us your spirit! Submit an innovative 90-second video highlighting what makes your culture unique and your people so special. Commit to Submit for this category by December 22 and the winner will be selected by a live vote at our April event!
This category recognizes companies for being rockstars in Innovative Agent Engagement by leveraging enhanced technologies, incentives, flexible scheduling, and career path development to retain and improve the agent experience.
This category recognizes companies for excellence in establishing a Hybrid Workforce by using the best of remote and in-office work to create a seamlessly integrated workforce.
This category recognizes companies for excellence in self-service, including Virtual Assistants, web self-service, interactive voice response, and integrated customer collaboration and support capabilities.
This category recognizes companies for excellence in leveraging analytics to deliver differentiated customer experiences, while driving improvements in operational KPIs for the organization.
This category recognizes companies for excellence in implementing artificial intelligence and related technologies, such as machine learning and natural language processing for enhanced agent and customer interactions business insights.
Work Hard, Play Hard!
The Good Vibrations (Innovative Agent Engagement)
The Get Up Stand Up (Hybrid Workforce)
The Virtual Insanity (Self-Serve & Digital Transformation)
The 9 to 5 (Analytics Driving Customer Experience)
The Mr. Roboto (AI & Automation)
REPORTED AN ROI 5x stronger THAN OTHER events
83%
generated up to 9 relationships with “decision makers”
91%
expect THEIR sales cycles to reduce by 50%
100%
get your ror
Guaranteeing Exclusivity
TARGETING PROSPECTS
OPTIMIZING EXPOSURE
QUALIFYING PROSPECTS
DRIVING THOUGHT LEADERSHIP
PROMOTING SOLUTIONS
MAXIMIZE BRANDING
Landing Page Presentation Access
Sponsor landing page for presentations; qualify prospects and gain contact info.
7
Frost & Sullivan MindXchange events always creates a fantastic opportunity to build strong partnerships through meaningful conversations, insightful zone sessions, and exciting networking events.
The Executive MindXchange structure is remarkably effective at fostering important connections and even lasting friendships with influential leaders. The combination of engaging, interactive sessions and enjoyable networking events promotes a vibrant exchange of ideas and experiences, helping participants develop real connections.
Eclipsing Your Customer’s Expectations
July 20 - 23, 2025 | Orlando, FL
CUStOMER EXPERIENCE 2025:
a frost & sullivan executive mindxchange
Embracing the Limitless Possibilities of the Contact Center of Tomorrow
April 6 - 9, 2025 | Fort Lauderdale, Florida
21st ANNUAL Customer contact east:
a frost & sullivan executive mindxchange
upcoming events